These terms govern lumina.binamd.ca, appointments, purchases, and services of Laboratoire Lumina Inc. / Lumina Laboratory Inc. (“Lumina”), NEQ 1181618555, Suite 101, 6955 Taschereau Boulevard, Brossard, Quebec J4Z 1A7,514-307-0111, info@binamd.ca.
Lumina is affiliated with, but legally separate from, Clinique Médicale Bina Inc. (“Bina”). The receipt, consent, or patient notice identifies the entity responsible for the service.
By booking or purchasing after having an opportunity to review and retain these terms, you accept them. They do not replace informed consent specific to a procedure, specimen, test or product.
Acceptance of the terms is not blanket consent to the use of personal information. For a distance contract covered by Quebecconsumer-protection law, you are entitled to review and correct the information or decline the offer before contracting, and to receive a retainable, printable contract copy within 15 days after it is concluded.
The French version is made available first. After receiving it, you may expressly choose English or Persian. Mandatory Quebec rights continue to apply.
Lumina may coordinate specimen collection and external analysis and offer permitted aesthetic or wellness services, products or devices, as displayed before booking. Clinical services are provided by authorized professionals within their scope and judgment.
The name “Lumina Laboratory” does not mean Lumina performs every analysis. When CDL Laboratories or another laboratory performs the analysis, that role is disclosed before purchase.
No result, timeframe, eligibility, aesthetic effect, or therapeutic outcome is guaranteed. A professional may refuse, postpone, or change a service for safety reasons or recommend another resource. Lumina is not an emergency service.
external analysis
In the usual Bina pathway, a Bina professional orders the test, qualified personnel collect the specimen, Lumina charges and coordinates shipment, CDL Laboratories analyzes it, and the result is placed in MYLE for the ordering professional. Lumina does not replace that professional for interpretation.
Posting a result in MYLE does not replace the orderingprofessional’s follow-up duties. If you have not received a result or instructions, contact that professional or the clinic. For an emergency or severe symptoms, call 911 or go to an emergency department.
A specimen may be insufficient, non-compliant, delayed, or require recollection. If recollection results from an error attributable to Lumina, no new Lumina fee is charged. Any independent cost is explained before it is incurred where possible.
For another provider or a specific analysis, the identity, role, location of analysis when material, price and important limitations are disclosed before purchase.
A service-specific consent explains expected benefits, risks, alternatives, contraindications, follow-up and costs. Clinical photographs form part of the record when needed; promotional use requires separate written consent that may be withdrawn for the future.
Lumina uses only products and devices permitted for the proposed use. Individual results vary. Website claims are general information, not a guarantee or diagnosis.
The price, taxes, inclusions and reasonably foreseeable costs are disclosed before purchase. A payment processor may retain a secure card token; Lumina does not receive the full card number.
Unless an exception is stated or the circumstances are reasonably accepted, cancellation or rescheduling with less than 24 hours’notice, or a no-show, may result in a $99 fee if disclosed and authorized before booking.
Refunds and packages are governed by law andservice-specific terms supplied before purchase. Lumina does not guarantee insurer reimbursement; patients must verify coverage.
You must provide accurate information; disclose allergies, medication, possible pregnancy, history, and health changes; follow pre- andpost-service instructions; and seek timely care for a complication.
Clinical results are delivered through MYLE or by the responsible professional. Administrative messages and general chat must not be used for emergencies. A representative must establish authority when required.
responsibilities and
Website content is general and does not replace a consultation. External links are controlled by their operators. Lumina remains responsible to the extent required by law; no provision removes a mandatory consumer or patient right.
General complaints: relations@binamd.ca. Privacy:confidentialite@binamd.ca. Lumina targets acknowledgement within five business days.
Quebec law and applicable federal law govern these terms. A material change is published with its effective date.
